Refund and Returns Policy

Effective Date: 01-01-2024

Thank you for shopping with Deals Cozy. We appreciate your business and strive to provide a seamless and satisfying shopping experience. Please review our Refund and Returns Policy below for information on returning products and obtaining refunds.

1. Returns Process:
   • If you are not completely satisfied with your purchase, you may request a return within 15 days from the date of delivery.
   • To initiate a return, please contact our customer service team at nmtechllc1@gmail.com or (516) 229-1884 to obtain a Return Merchandise Authorization (RMA) number.
   • Clearly mark the RMA number on the outside of the package being returned.
   • Products must be returned in their original condition, unused, and in the original packaging.
2. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
3. Refund Process:
   • Once the returned item is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
   • If the return is approved, a refund will be processed to the original payment method within 15 business days.
4. Non-Returnable Items:
   • Certain items are non-returnable, including:
     • Gift cards
     • Downloadable software products
     • Perishable goods
     • Personalized/customized items
5. Exchanges:
   • We currently do not offer exchanges. If you need a different item, color, or size, please initiate a return and place a new order.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us within 15 days of receiving the product. We will replace the item or issue a refund, as appropriate.
7. Cancellation Policy:
   • Orders can be canceled within [number] hours of placement. Once an order has been processed for shipping, it cannot be canceled.
8. Refund Exceptions:
   • Refunds are not provided for items that are not in their original condition, damaged, or missing parts due to reasons not caused by our error.
9. Contact Information:
   • For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at nmtechllc1@gmail.com or (516) 229-1884.

We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the latest version of our Refund and Returns Policy.

Thank you for shopping at Dealcozy